Planet Fitness

Idiot staff here just pick and choose which rules they want to enforce arbitrarily. Saw someone working out in jeans, someone in dress shoes, people just sitting for 10 minutes or more at 30 minute drill machines, but they decide to give me a 5 minute lecture on how crocs with the back on are bad on seated workout machines? Worst run PF. Go to Fresh Meadows. Staff aren't the best at removing the people from 30 min drill there either but at least they don't pick and choose what rules to enforce as long as you're being cautious.

Great: Price, lot of of equipment. Pretty much everything for everyone. If you are a runner, love cross trainer, there's always avilable ones for you. Bad: There are some bottlenecks: cable crossover machines. There are 3-4 that works, one or two that doesn't Another bottleneck: Smith Machine bench press. It's has been always full. Sometimes you wait 15 min in line to get your turn. Ugly: It takes months to fix some equipment or replenish. The cable crossover machines that are a bottleneck in the gym has been out of service since I joined the gym. * Update: They did fix one of the crossover machines. One more to go. You cannot find the barbell squat pad. Until recently, no appropriate resistance bands (only very thick), but they got some thin ones (1/4" and 1/2"). Hope they get some in the between (1" and 1.5"), but even this is fine if they last. * Update: They purchased several barbell squat pads. I'm very pleased to see they did read my comment and acted upon it! P.S. I'll up the stars once I see some of these issue resolved. * Update. Giving 2 stars more for resolving these issues. I like this gym more and more. :) Hope they do something about bottlenecks and

First time I’ve been to this location. I have a black card membership. The club is very clean. I wanted to give a shout out to Marcial at the front desk. He works opening of the gym 530a. What excellent customer service. I asked to use the massage bed and he went with me in the black card room and explained how the bed and chairs work. All the machines run on a 10 minute timer I see. So when he passes by and noticed I was resting on the bed. I didn’t even have to ask him. He automatically put the machine on again and again. Marcial is outstanding it seemed like he was the only staff member there when I came into the gym at 6am Friday morning. He was able to manage and watch the front desk, answer the phone and helped customers when they come up to the desk and also watch the black card room by himself. He made me very comfortable because I was there for awhile. He even asked if I would like some water and brought me a bottle free of charge. This is an excellent location here in Great Neck. I’ll be sure to come back and it’s all because of the great customer service I received here from Marcial. Thank you.

I recently opened my black card membership and overall I like a lot of things in the gym. But the front desk staff has been really impatient and rude when I ask about using the message chairs since i just opened my membership. So I never got to use the “extra service “here.There was also a huge flood Friday last week. I was informed the message chairs room was flooded and couldn’t use. I have been coming in the past three days since the flood and there’s no sign being put outside of the room saying there’s a flood issue or not. I walked in once and no one gave me any guidance. Today at 9:20pm, I approached the front desk staff politely to ask for an estimated time, one staff even became more rude and yelling at me “ what can I do? I told you so many times!!!” I don’t wanted to have any fights or arguments with anyone here since I just came to exercise. But the customer service is really poor. They did not even apologize for the terrible attitude. Such a terrible experience!